When i was 20, never i had a dream become a sales person at hospitality industry. It's sound like a challenging, always keep grooming, neatly.
We all never know what will come in the future but once there is a passion and love then we will do it by heart, will be like a wind, to propel your ship, with much less fuel...
After years walking by passion, there is a time to think and say 'this is my world, i want to know more
What is a sales? How to sell? Why i sell? Who is my customer?
One day i found a paper in 2000 then truly i will have to learn one by one, would be good for training material in Sales Marketing Department, Here these are...
1. The first rule of life : develop & maintain a positive attitude. Your success in sales and life depends on it
2. Know your product / services become and expert on them
3. Practice your presentation : role-play and video tape yourself if possible
4. Involve your customers, engage them in the entire process
5. Learn your customer's name and use it
6. Establish your credibility early by asking effective questions and actively listening to your customer's answers and concerns
7. Use eye contact to establish rapport
8. Learn as much about your competition as you can
9. Anticipate potential problems and prepare possible responses
10. Check your inventory in advance. Know what you have available to sell
13. Learn the steps to selling and use them everyday
14. Manager your time properly. Invest your time promoting your business
15. Rest so you are physically and psychologically alert
16. Use your own style
17. Use your own words
18. Put yourself in the customer's shoes. Remember WII-FM (What's in It For Me?
19. Assume the customer is on your side
20. Tell customers that you want to take time to identify their needs
22. Develop a great smile and use it
23. Introduce yourself to your customer via a social context or a merchandise-focused opening
24. Give special emphasis to the first few minutes you spend with each customers. You won't get a second chance to make another first impression
25. Visualize yourself as a successful sales person
26. Manage your image and personal appearance
27 Decide you will make more presentation than anyone else everyday
28 Know where everything is that you need to do your job
29. Relax and enjoy yourself. Have fun with your customers
30. No one sells every customer. Learn how to turn over a customer you are unable to close a sale with to another sales person
31. Believe in yourself first. If you don't think you can make it. who will?
32. Set & achieve goals. A goal is simply a dream with deadline and a plan of action
33. Learn the fundamentals of sales and use them. Read, attend seminars, listen to tapes and adapt the recommended techniques to your style
34. Learn one new technique a week. Put it into practice as soon as your learn it
35. Use your car as a learning center. A how-to sales tape does more for your success than the radio.
36. Visualize the sale taking place before it happens.
37. Shake hands firmly. No one wants to shake hands with a dead fish
38. Be conversational in your presentation. Speak as though you are talking with a friend
39. Develop great telephone skills
40. Don't prejudge people, they are often customers in disguise
41. Understand your customers and meet their needs. Question and listen actively to uncover their true needs
42. sell to assist your customers. Don't sell for money
43. Do a regular self-analysis. Determine what you want to achieve both long term and short term in your sales career.
44. Believe in the company and your product or service. If you don't, your customer won't either. If you believe in what you're selling, that confidence will show
45. Be prepared with questions, answers, statements, openers
46. Try new approaches. Don't get trapped into doing everything the same way all the time
47. Listen carefully to how your customer answers your questions
48. Adapt your presentation to meet your customer's needs
49. Learn how to present yourself effectively. Take a course in public speaking or joint a local chapter of toastmasters International
50. Show your customers that you differ from competitors
51. Subscribe to trade magazines to learn more about your business
52. Pay attention to your customers. Make them fell important
53. Start work half an hour earlier and stay half an hour later
54. Spend less time socializing and more time working
55. Invest more time learning about your customer
56. Learn to ask mostly open-ended questions
57. Demonstrate to your customer the value of buying from you and your company
58. Learn to empathize
59. Clarify your customer's objections
60. Ask every customer for the sale
61. Don't allow the first objection to bring the sales process to a halt
62. Keep your name in your customer's mind. Stay in touch with that customer after the sale
63. Ask every customer for a referral
64. Follow-up every sale with a thank-you call
65. Send every customer a thank you card
66. Learn to accessorize every sale
67. Be the expert that your customers can trust
68. Learn to become comfortable with silence
69. Be quiet after you ask for the sale
70. Be quiet after you your customers a question
71. Spend less time waiting for customers to come into your store and more time seeking them out
72. Invest more time qualifying customers instead of presenting to them
73. View the sales interaction as a process, not an event
74. Don't rush!
75. Be proactive in everything you do. Don't wait for a customer to ask for something
76. Listen more than you talk
77. Maintain your motivation by listening to or reading inspirational material each day
78. Give people a reason to buy from you
79. Know what products your competitors carry and how they differ from yours.
80. Give the customer who comes into the store at 08.30 pm the same attention as the first customer of the day
81. Make no assumption
82. Think before you speak
83. Do more than your share of work in the store
84. Don't take objection personally. Find out the real objection
85. Vary your greeting. Don't use the standard. hi, how are you?
86. Focus on uncovering your customer's psychological needs
87. Vary your tone of voice. Avoid slipping into a monotone
88. Use different closing techniques
89. Seek a customer's permission before offer him a solution to an objection
90. Make sure your solutions are appropriate to each customer. Avoid giving canned answers
91. Do not complaint about things that are beyond your control
92. Don't get discourage - every 'NO' your hear gets you one step closer to "yes"
93. Watch top performing people. Notice what they do differently then adapt their behaviour to fit your style
94. Stay in touch with your customers
95. Evaluate your strengths and areas that need improvement on a daily basis
96. Be aware of your customer's fears and hesitations
97. Treat each customer differently
98. Treat every customer with dignity and respect
99. Give people a reason to buy from you, today, at your price
100. Stop talking and start listening
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